Privacy Policy

Last updated: March 2, 2026

Introduction

CaterCamp (“we,” “our,” or “us”) operates the website catercamp.com and the CaterCamp platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Service.

Information We Collect

Information You Provide

  • Account information: Name, email address, business name, phone number, and password when you create an account.
  • Billing information: Payment card details and billing address, processed securely by our third-party payment processor. We do not store full card numbers on our servers.
  • Business data: Client records, event details, menus, proposals, invoices, staff schedules, and other data you enter into the platform to manage your catering business.
  • Communications: Messages you send to us through support channels, feedback forms, or email.

Information Collected Automatically

  • Usage data: Pages visited, features used, time spent, and actions taken within the Service.
  • Device information: Browser type, operating system, device type, and screen resolution.
  • Log data: IP address, access times, referring URLs, and error logs.
  • Cookies and similar technologies: We use cookies, pixels, and local storage to maintain sessions, remember preferences, and analyze usage. See “Cookies” below.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process transactions and send related notices.
  • Respond to your support requests and communicate with you about your account.
  • Improve, personalize, and develop new features for the Service.
  • Send marketing communications (only with your consent; you can opt out at any time).
  • Detect, prevent, and address fraud, abuse, and technical issues.
  • Comply with legal obligations.

Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers: With trusted third parties who help us operate the Service (hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal requirements: When required by law, subpoena, or governmental request, or to protect the rights, property, or safety of CaterCamp, our users, or the public.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
  • With your consent: We may share information for any other purpose with your explicit consent.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your account data for as long as your account is active or as needed to provide you the Service. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

Your business data (client records, events, menus, etc.) remains yours. You may export your data at any time through the platform.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete your personal data.
  • Object to or restrict certain processing.
  • Data portability (receive your data in a portable format).
  • Withdraw consent at any time.

To exercise any of these rights, contact us at privacy@catercamp.com. We will respond within 30 days.

Cookies

We use the following types of cookies:

  • Essential cookies: Required for the Service to function (authentication, session management).
  • Analytics cookies: Help us understand how users interact with the Service so we can improve it.
  • Preference cookies: Remember your settings and choices.

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

The Service is not directed at individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

CaterCamp
Email: privacy@catercamp.com